FAQs (FREQUENTLY ASKED QUESTIONS)

Do we have to use FaxRecall for claim information or to verify benefits?

You can receive verbal confirmation regarding a payment to your provider, or your provider can receive written confirmation regarding payments to them, your benefits, your deductible and if you have reached your deductible. This is a fast and fun way to verify your information. Please go to our FaxRecall tab and see how easy it is to quickly receive this information.

Is my doctor in the Network?

We have included most of the provider links for you to check, but the safest way is to call your physician or facility directly and ask them. There is also a phone number for your insurance card that you may call.

What is the mailing address for sending claims?

This information is located on your insurance card. Claims may also be submitted electronically by your provider. As an option to mailing or faxing claims, you can use our secure electronic claim submission tool by clicking here.

Precertification: Where do I call if I need it?

The information is on the back of your insurance card. Most of the time, the facility will make the precertification request, but it is the responsibility of the insured to make sure they are precertified.

What is your fax number to fax in claims?

You may fax in your claim to 405-751-8076 if it is a non-network claim. Your provider can also submit your claim electronically. As an option to mailing or faxing claims, you can use our secure electronic claim submission tool by clicking here.

What will the FaxRecall send me?

Look at our FaxRecall tab and see the format of information our FaxRecall system will send to your provider.

What is the patient’s responsibility?

This information can be found quickly using our FaxRecall system, or see the explanation of benefits (EOB) sent to you regarding the claim.

Has my deductible been met?

The EOB will show all charges being applied to your deductible.

Who is the claims supervisor?

You can send a secure message directly to the Claims Manager by clicking here.